FREQUENTLY ASKED QUESTIONS
What are your Sugarcane products made of?
Our Sugarcane products are made of sugarcane fibers, known as bagasse, and binders such as polylactic acid (PLA) which we derive from sugarcane and cassava.
Are your Sugarcane products compostable?
Yes. Our Sugarcane products are certified to be 100% compostable. Please visit our Certifications page for all of our certifications
Do your Sugarcane products contain any plastic?
Our Sugarcane products do not contain any plastic and are only made from compostable materials.
How many times can I use your Sugarcane Straws?
Our Sugarcane Straws can be reused several times if properly cleaned and stored, though they are intended to be a one-time use product.
Do your Sugarcane products affect my blood sugar if I have glucose-sensitive conditions?
No. Our Sugarcane products should pose no issue to those with diabetes or glucose-sensitive conditions.
Once the sugar is extracted from the sugarcane crop, the remaining plant fibers are then processed into pellets to create our sugarcane plant fiber straws.
Are your straws gluten-free?
Yes, our straws are gluten-free. The sugarcane plant is a grass and does not contain any gluten.
How should I store your Sugarcane products?
Our Sugarcane products should be stored in a cool and dry environment away from sunlight. Heat and humidity will affect its durability and performance.
Can I use your Sugarcane Straws in hot liquids?
Our Sugarcane Straws should be used in cold or lukewarm liquids. We do not recommend use in hot liquids as this will affect the Sugarcane Straw’s durability and performance.
How should I dispose of your Sugarcane products?
To ensure quick and maximum degradation, we recommend our straws be collected in composting bins and sent to composting facilities where they will naturally degrade into nutrient-rich organic materials. If no composting bins are available at your location, our straws will take longer to degrade naturally compared to commercial composting.
How are your Sugarcane Straws better than paper straws?
Our Sugarcane Straws will not become soggy like paper straws and will not impart any paper taste or flavor. Our Sugarcane Straws do not have any coatings and we do not use any dyes — which are common characteristics in paper straws. You can see our Straw Comparison Chart here.
How are your Sugarcane Straws better than plastic straws?
Our Sugar cane fiber straws are 100% compostable and made with 100% plant-based ingredients from renewable resources. Our Sugarcane Straws are generally more rigid than plastic straws due to the incorporation of sugar cane fibers.
How are your Sugarcane Straws better than metal straws?
Metal straws cannot be composted, cannot biodegrade, and (unfortunately) is not a cost-effective solution for many businesses. Although reusable, which we definitely love and encourage, metal straws still involve the mining of heavy metals themselves, which entails a whole host of environmental impacts such as pollution. Our Sugarcane Straws do not impart a metallic taste when drinking, is safer to use for those that need soft straws, and our straws do not stay cold when drinking iced drinks.
Why do your Sugarcane Straws come the way they do?
Retailers have storage, packaging, and shipping requirements we must adhere to. We want you to receive a quality product that is safe and clean to use. Our packaging prevents humidity and dust from affecting the Sugarcane Straws. We are working on alternative, eco-friendly packaging and shipping materials. If you have suggestions, please contact us and let us know!
What is your wholesale price for each straw?
Please contact us for pricing inquiries since there are many factors to consider when quoting such as: minimum order quantity, diameter, length, wrapping, cut, location, and other requirements. We offer FOB and DDP as shipping options for international friends. We look forward to hearing from you!
What is the lead time currently for your straws?
For products that we do not have in stock, due to COVID-19, our current lead time is 50-60 days since we create our products fresh and on-demand. Our goal is for you to receive your order as soon as possible.
What is your shipping policy?
For orders on our website, we currently ship within the Continental United States (excludes Hawaii and Alaska). For orders with custom requirements, we will let you know when you can expect them. We want you to receive our products as soon as possible.
We will fulfill and ship all orders that are in stock within 2 business days.
Please contact us for additional information.
Any other questions?
Please contact us if you have any other questions, comments, suggestions, or wholesale inquiries.